At Sentara Medical Group, we understand that your healthcare needs can sometimes be unpredictable. That’s why we’re committed to providing you with the right care – at the right time. We encourage you to use this guide to select the best care for you when you’re not feeling well or your healthcare status has changed.
Start with Your Primary Care Team
As the team that knows you best, we always want your care to start with your primary care team. So, if you are suffering from a minor, non-life threatening illness, we want you to make your primary care team your first stop!
If you need care while the office is open, please call your primary care team to request a same-day appointment. If a same-day appointment is not available, your primary care team may offer to schedule you at a neighboring Sentara Family Medicine Physicians or Sentara Internal Medicine Physicians office, or set up an eVisit or video visit, if applicable.
An eVisit is an electronic visit offered through our secure portal, Sentara MyChart. During an eVisit, your primary care team is able to confirm your medical condition, determine a treatment plan and even submit a prescription to your pharmacy – all without you coming into the office for an appointment.
Conditions that can be treated include: Bladder infection, Eye Infection, Pink Eye, Sore Throat, Urinary Tract Infection, Cold/Cough, Broncitis and Sinus Infection
eVisits are available at select primary care locations and for current patients who have been seen in the office within the year.
A video visit is similar to an eVisit, but allows you to connect with an experienced primary care provider through your computer, tablet or mobile phone when you have a minor injury or illness. For more information or to schedule a video visit, click here.
Nurse Advice Line
Not feeling well and need advice on the best care option for you? Our specially-trained Registered Nurses are available to speak to you and select the right care to meet your individual needs. Our Nurse Advice Line is open Monday – Friday from 7:00am – 5:00pm. Call 1-844-MYNURSE.
After Hours Care
All our primary care offices offer a direct after hours connection to a healthcare provider. Based on your symptoms, this provider will either schedule a next day appointment for you, or help you select a more appropriate immediate treatment option such as urgent care or the emergency room. To receive after hours care, call your primary care team’s practice number.